Client Agreement Form My priority is the safety and security of all clients, their pets, and their property. I have been carefully screened and trained. I absolutely love animals and am passionate about delivering the best care available. I am insured, bonded, and licensed, and screened. 1. Hours: Pet Sitting : 6AM-9PM every day!Office : Everyday 8AM-8PMOffice Communication : Clients are welcome to reach out to the office of High Five Paws Pet Care any time during business hours. My forms of contact are by phone, email, or Precise Pet Care App. I respond within 24 hours of contact. If I am contacted out of business hours, I will respond on the next business day unless it is an emergency.2. New Client Orientation: a. All NEW clients receive a complementary Meet and Greet. I would like to meet you and your pet(s) before services are scheduled to see if I am a good fit for your pets and we are all comfortable with one another, answer any questions, go over pet/home information/policies, go over any behavioral/medical concerns, and collect house keys. If all parties are comfortable, we can proceed. b. Please be sure to complete your personal and pet information forms in the Precise Pet Care Software prior to the Meet and Greet. If not, the Meet and Greet will have to be rescheduled. c. North Carolina Law: All dogs, cats, and ferrets must be current on Rabies Vaccine. I have the right to decline services if pet(s) are not up to date. d. If a client moves or welcomes another pet into their family, a second M&G will be required. A $18.00 fee will apply. 3. Precise Pet Care Software: 3. Payments: a. Requests for vacation/day trips services: payments are due the first day of service. b. Requests for On-going Mid-day dog visits/walks(M-F): · 1-3 scheduled mid-days are billed on the last day of every month. · 4-5 scheduled mid-days are billed on the 15th and last day of every month. · To avoid a late charge(50% of service), please cancel by 7AM the morning of scheduled mid-day. c. For Holidays a 50% deposit is due at booking. d. HFPPC accepts credit cards and check payments. e. Clients can pay invoice VIA Precise Pet Care software or clients are welcome to leave check payment on the first day of service. 4. Scheduling Services: a. All new service requests, terminating service or changes to service including adding, canceling, or adjusting scheduled service must be scheduled VIA Email at highfivepawsnc@gmail.com OR you may use the Precise Pet Care Software. All clients will always receive a confirmation email whether it's cancellations, changes, or requesting services. If you do not hear from HFPPC that indicates I did not receive your email for cancellation, changes, or requesting services. The cancellation policy will be applied. b. Scheduling is on a first-come, first service basis. I do not hold spaces. If you are unsure about dates and cannot confirm at the time of requesting service, there is a chance you could lose your space do to another confirmed client for the same requested dates/services. Requesting services in advance is always best to secure a spot. 5. Vaccines and Flea Prevention: a. HFPPC only requires Rabies for pet sitting visits. b. All clients are responsible to maintain flea regimen. 6. Daily Pet Care/Minimum Visits: a. HFPPC does NOT do every other day care service. This is for the safety of your pet and home. If a pet is in distress, HFPPC can transport your pet to the vet hospital as soon as possible. In an emergency situation, time is of the essence. b. I recommend all dogs be visited three times a day, however I will agree to visit dogs twice a day. *NOTE: If your dog(s) are urinating and defecating in the house because they can't hold it for 12 hours. HFPPC has permission to add a third visit, if this occurs. Any additional visits will be added to the invoice. c. Puppies typically need to go out every 3-4 hours (depending on how many months. A general rule of thumb is if your puppy is 3 months old then every 4 hours) If your pup has accidents and is prone to chewing, providing a safe and proper size crate or enclosed secure area is a MUST. d. Elderly dogs will require a minimum visit of 3 visits a day. No exceptions will be made. e. HFPPC ONLY cares for the pets you list on the pet profile. (no wildlife) 7. Home Care/Sharing Visits/Injuries: a. To honor your safety, I do NOT recommend job sharing with any third party in order to avoid inconsistent food intake, wrong medication, not locking a door properly, and any miscommunications. b. HFPPC does not mind taking care of a couple of plants while you're away. However, if there is not enough time in the visit you have requested, this complementary add-on will not be completed. Potted plants or gardens may require more time and a longer visit should be scheduled. HFPPC is NOT responsible if plants wilt. c. Electric Fence/Doggie Door: Pets with an electric fence must wear collars with fresh batteries at all times. Pets who have access through a doggie door into the yard must wear ID collars. HFPPC will not be liable for any pets that roam beyond the electric fence perimeter. If a client requests the doggie door to be open, HFPPC will not be liable for any theft, damages, wildlife entering your home/yard, etc. 8. Keys: a. HFPPC will need a set of house keys (even with a coded lock front door or garage) at the Meet & Greet. If a client lives in an apartment, condo, or private community that does NOT have a key entry, I will need a FOB or key card to access your home. b. Most clients find it more convenient to allow HFPPC to hold onto their keys between services for future bookings. c. A Lockbox is a great alternative if you wish to not have HFPPC hold on to your keys. Clients can provide a lockbox. Please inform HFPPC of the combination at Meet and Greet. All safety measures will be taken to ensure the key(s) have no marks identifying that the key(s) belong to your home. *NOTE: For key pick up and drop off. A $18.00 fee for each trip. HFPPC does NOT leave keys under mats or pots, etc. A lockbox is a great alternative. 9. Inclement Weather: HFPPC will shorten exercise during heavy rainfall. HFPPC will not be walking during heavy snow, lightning thunderstorms, extreme heat, or any weather that may affect a dog walking service. In such cases, exercise time will be replaced with a potty break, indoor playtime and TLC. 10. Neighborhood Dog Walks: ALL Dog Walks need to have ID tags & a well fitted collar/harness; NO aggression towards other people and dogs; Must be up-to-date with their vaccines, Must be treated with regular flea/tick medication (encountering insects near grass is unavoidable and I care about their health and well-being); must have a sturdy leash (NO retractable leashes- I can provide a regular leash if needed) Puppies must be at least 16 weeks to go on a safe walk in the neighborhood. If they are under 16 weeks, we will do visits in the yard to avoid contracting contagious diseases. 11. Emergency Vet Release/Care Treatment: In case of a pet illness or medical emergency when caring for your pet, I will transport your pet to the veterinary hospital listed on the client profile. Reasons to take your pet to the Veterinarian as soon as possible are: If your pet has not ate in 24 hours, having severe bleeding, severe vomiting, bloody stool, blood in vomit, limping, bloating, seizure, and so on-- Any of these circumstances are considered a major emergency and HFPPC will transport your pet to the Veterinarian you provided to HFPPC. I will try to reach you before making any decisions but will ultimately resort to my own best judgment as the situation requires. My ONLY concern is the safety and well-being of your pet. I will NOT leave a pet in distress or in pain. Your pet will seek medical attention as soon as possible. On the occasion that your specified vet is not available for any reason, I will take your pet to the nearest emergency veterinary hospital. · A There is no transport fee, but a rate of $10 per 20 minutes for myself to remain with the pet at the hospital. 12. Supplies: Please have all pet supplies in stock prior to services to avoid additional charges that the pet sitter may have to purchase if supplies run out during services. Any purchases made by a pet sitter, client will be billed. 13. Cancellation Policy: a. For Vacation/Day Trip visits, clients are welcome to cancel services at your convenience up to 24 hours in advance from your first visit at no charge. *(does NOT apply to Holidays) VIA Email at highfivepawsnc@gmail.com or you may cancel through the Pet Sitting Software Precise Pet Care. b. For On-going Mid-day visits (m-f), clients must notify HFPPC by 7am that day. c. Last minute cancellations will be billed 50% of the total service balance. 14. Holiday Fee & Cancellation Policy: a. . A $5.00 fee is added to each VISIT for the following Holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve i. All services: If a client fails to cancel within 7 days prior to the start day of booking, client will be billed 50% of the total service balance. Ii.The service Overnight Stay is not offered anymore as of 2020. However, for the remaining ‘Overnight Stay' existing clients, I do not offer them on these Holidays: New Year's Day, Halloween, Thanksgiving Eve, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, & Christmas Day, and New Year's Eve. Daily in-your-home visits will be offered. 15. Early Return to Home or Late Departure from Home: HFPPC understands life happens and is sympathetic and essentially no one likes to pay for a service they are not going to use. When I receive a booking, I organize my schedule to make sure your pet's needs are met at your requested time and I stick to a strict no overbooking policy. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of the time, regardless of whether the client returned home early or departed later than prior reservation scheduled. No amount of money will be refunded to the client for early returns or late departures from home by client after a reservation date has been agreed upon. HPAWS POLICY Testing 1,2,3By clicking "Agree & Submit" you are confirming your acceptance of these policies. 